Guide How to get refunds on Onlyfans for scammed content

bramley8

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Hello all,
From browsing around on the content forums, it seems like too many people still don’t know how to get their money back for content that you got scammed with by these managing agencies, so i figured i’d provide some insight on how I get refunded for those that don’t know.
Before I break it down, the email you’ll be contacting is [email protected]. They answer pretty quickly, within 1 to 2 days. If you use a credit card don’t just dispute the charge with your credit company unless you want your account banned, which will happen.
First off, always remember that 95-99% of these accounts are managed by the same people that call your grandmother saying she needs to pay $500 for outstanding toll violations. You are not talking to the actual girl, even if her bio says she manages the account herself. These people live to scam. Onlyfans allows the use of account managers in their terms of service, and while it’s against consumer protection laws for them to lie about their identity, good luck proving it.
Second, never buy anything without asking questions. “Topless content” can be a photo of you looking at her bare back, hand bras, pasties, or even soap bubbles. Always be as specific as possible, such as “i want to see bare nipples, front facing view, nothing covering them.” For solo vids you can say, “i want to see clear penetration, no side views, full bare pussy or asshole” etc. I could go on forever with how I break each type of content down to assure i don’t get scammed. Remember, you’re not talking to the girl, so don’t be worried about offending anyone.
Finally, always get confirmation. Don’t fall for the “open and find out 😉” bullshit. Tell them you’re not buying unless you can confirm that the locked message is the exact content you’re describing.
Many times they will take the risk and try to scam you anyway, thinking you don’t know how to contact onlyfans for a refund. If that happens, take screenshots of the conversation and purchase and attach them to the email. Make sure you tell Onlyfans you’re seeking a refund for falsely advertised content. Include their account and yours.
For example, title it “Requesting refund for falsely advertised items.” In the message write, “I am requesting a refund of $X from the account X. My account is X.” Then elaborate on the content you requested and the content you received.
Sometimes, like with with customs, they’ll ask you to reach out to the account again and request the correct content. However, with most PPV purchases they’ll just tell you they went over the details and the funds will be in your account within 3-5 business days.
Hopefully I provided some insight to a few of you out here to stop these scumbag agencies from getting away with stealing money, and if enough people take these actions, maybe Onlyfans will be stricter with these scam accounts.
Feel free to add any information I didn’t cover or ask any questions that you may have.
 
Thanks for the info. I have been trying for the last few days to get refund from an account that explicitly stated "pay $xxx for access to unreleased content" and after paying, the account replied that "access to that costs extra".
This is the response I got from support. Any help appreciated...
Code:
We're sorry to hear that the purchased content didn't align with what you anticipated. After a review, we've verified that it complies with our platform's usage guidelines.

As outlined in our Terms of Service, all transactions are non-refundable, so unfortunately, we can't process your request for a refund.

Our platform functions similarly to a social media site. We recommend reaching out directly to the content creator about this issue—they might provide clarification, a discount, or personalized alternatives.
 
was it a random locked message and did you ask what the unreleased content was? messages like that are pretty broad and easily worked around. try digging into the specifics before coughing up the money
i got tricked similarly with the “if you want that video you gotta be in my VIP” money grab. i had them confirm that they’ll sell me an anal video once i joined VIP. after i joined the chatter said i gotta work my way up to it. obviously the video i was looking for doesn’t exist, but i got them confirming that once i paid for VIP they’ll sell me the video, which they couldn’t live up to. i explained that to onlyfans and they refunded me
 
This was very specific - it wasn't a VIP or anything like that but direct access to unreleased content. Regardless, the responses from support indicated that they wouldn't care anyway - "all sales final", "we don't have the ability to refund", etc.
I have to wonder if you got lucky by getting the right customer support person. There is no way that the support messages I've received would have cared about any of the details you laid out. Did you get a refund recently?
Either that or perhaps certain agencies have more clout with OF and the one running this account has a deal with OF to not even entertain the thought of offering a refund.
 
i’ve gotten 3 refunds this month alone. i’ve only been denied once over a custom video
 
Thanks, that's helpful to know. It does seem that either I was very unlucky by which support rep picked up the case or that the agency that runs this account has an arrangement with OF to refuse refunds.
As you can see from the responses I'm getting, support is claiming that refunds from OF aren't even a thing.
 
yea no surprise they’ll try to lie to you, but they’re not immune from consumer protection laws. going forward i wouldn’t even take the chance with any VIP or secret vault bullshit, because that’s all it is, bullshit
 
Has anyone been able to get refunds from OnlyFans lately i tried a couple times, but been getting the same generic messages from support, and even when a creator admits fault, they tell me to just work it out with them.
 
I got one a few weeks ago for content that wasn’t delivered. Usually they make you wait 7 days
 
If any content was delivered, even if it wasn't what was advertised, then you are out of luck if you get the AI customer support rep. The bot will just repeat in different ways that unless the TOS was violated, you have to work it out with the creator.
The "rep" will then deny that any TOS were violated by the creator not producing promised content. Eventually, the "rep" will specify that no further emails regarding the matter will be read or responded to - the matter is closed. Requests to escalate to a manager do not get honored.
 
Yeah, it is not a sustainable business model as it might create some short-term profits, but it eliminates any repeat business.
The level of pushback may depend on what sort of relationship the agency has with OF as some have mentioned that they got refunds, so they may have been fortunate to buy from a non-protected account.
 
Seems like a copy-paste with no due diligence, and even taking a look at the issue is. Like if i order a custom and its not delivered the fuck you mean work it out with a creator they may give you a discount on a custom video. Like why would i get another one if the first one wasnt even done properly
Anyway thanks for the info thought i was going crazy for a second there.
 
Does anyone know if you request a refund from OF, if the creator finds out it was you? I bought a $200 “nude pussy uncensored” bundle from a creator and she had underwear on. I wanna request a refund but don’t want her to find out it was me, as I want to test the waters again.
 
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