A few months ago, I arranged a custom experience with Sofia. I won’t go into the details here. Since it was a very specific request, the negotiation took quite a while, and given that the amount of money involved was far from small, I asked her several times to confirm exactly what I would be getting.
Once I made the payment, she kept postponing the experience we had agreed on. After two days, I contacted support and told them what was happening. She got extremely angry and deleted all the messages where she had confirmed our agreement, but luckily I had taken screenshots of everything.
After a week, I received a refund. So yes, it was a scam.