I had an agency who claimed they "misunderstood my ask" when I asked for specific content. They sent me garbage and when I told them it wasn't what I asked for they told me to submit a refund request with OnlyFans Support. It was all in the DMs that it wasn't what I asked for and that the creator told me to submit a request and OnlyFans still wouldn't refund the money. They told me to have the creator do it and of course they wouldn't do it.
Two videos refunded, they made me wait ten days to see if they gave me the videos. They did not. I got it all back. Don't give up keep emailing the customer service.
Edit: they even refunded the small $5 charge before the two bigger charges
The bullshit videos are labeled now as part of a series etc. the new ones today/yesterday so they can't be called out scamming anymore lol. Bet they had to give back more than a few purchases!