Clearly you haven't learned how to work around DRM with the right browser and tools.
Anyways, you claim the PPV was misleading, you bought into whatever fantasy they were selling without getting specifics and clarification, that's a mistake on your part. You said the description didn't match the content inside right? So thats when you go to the support page and submit a ticket, and send them screenshots of everything they say. You dont complain to the agency, of course they'd laugh in your face. By not going to report them, you gave in and accepted defeat. If you're not gonna stand up for yourself and fight for your money then you cant really complain about being "scammed". Either you did get scammed and you let it happen, or you just feeling let down and you're confusing the word scam with dissappointment. A refund aint gauranteed but it does work. I've done it several times and won.