When you report her, state it was a scam and the product that was discussed to be delivered was not what was promised. Offer to review the message thread for accuracy.
How has it gone as far as the requests, they informed me to reach back out and attempt to get the content I paid for from Kalani and to update them within the next 7 days
That’s great they updated my ticket and said they’ll reach out to Kalani (hoping for no response) and if they can’t do anything I’ll get a refund on the 8th