HJ is very active, will message, etc.
She's not got a clear system of what she'll provide in terms of clips. For example, I purchased a clip based on a preview, HJ mistakenly sent one I'd already seen. Messaged her (or her team) and straight away she got back to me and offered a refund or a different video. She's got a lot of content but it's difficult to work out what's on offer. Kind of learning as she (or they) go along.
She's not somebody that will block you for no reason for mentioning stuff like that. Seems somewhat genuine.
Cancelled my membership because I didn't want to end up spending too much. That riding video looks good though.