Man even her sister fell off by going hands off and letting the agency run her page, he bundles used to be decently priced now shit is retarded for nothing to gain AT ALL
Don't expect any change for an agency driven account; they work by squeezing the most dollars out of fools with the least content as possible.
She would have to lose her social accounts (marketing part) and/or cut the agency because they are taking too much of a share