I went through the process of ordering a custom from her before she got with an agency and another one after. Without diving into detail, I had a feeling from the very start that I'd get ghosted by the agency. After a month of waiting without any updates I chargedback the payment on my card. Shortly after doing that OF closed my account until I reversed the chargeback. Any cards associated with the account were also flagged in case I made another account and tried to use them. Eventually I contacted their team, explained the situation, and told them I wasn't going to reverse the chargeback because I never received what I paid for or any sort or updates from the model. I also added that I would've had to extend my subscription just to continue asking for updates, which is an unfair expectation. The person on the other end was surprisingly reasonable and opened my account back after that, and they stopped asking me to reverse the chargeback.
tldr: I have and also got ghosted, and since OF doesn't do refunds I had to do a chargeback.