First of all, the account is used by agency employees and we communicate with them. If they have the video you request in their archives, they send it to you. By the way, when requesting videos specifically from Fansly ask for screenshots because they sometimes send videos that are not what you expect. Even if you complain to the managers, they defend the agency and Frankly does not offer refunds. I wrote this to warn you. I know that Fansly is a platform that works entirely with models and agencies.