I had the same experience. I requested a custom in June and was ignored for two months. No read receipts, never a reply except for spam ads for other OF accounts. Then I got a refund through OF support. After that, she (or whoever) replied in the chat. I was stupid enough to tip again. Oh boy, she (or whoever) did start responding after that, but she broke every single agreement and every single deadline. Absolutely unprofessional. I got the second refund too, so I didn’t have to pay for anything except my own frustration.