Bro, let me dispel some of your confusion and maybe everyone else's here in the process. You are being scammed, and I can 100% confirm that whoever you've been talking to is not her. I will explain more on that last part below, but I literally just went through this same thing with another "creator" and reading this just pisses me off, so I'm about to rant. Will be my first and last time ever playing that game. You need to report this to OF support and get your money back, but don't let on that you're going to report it, because "Nicky" might do something shady and delete the messages to cover their tracks. First thing you need to do is go and take a screenshot of every instance of you discussing ordering the custom, showing that you tipped for it and how much, all the times you got the excuses from them, etc. Go to the OF support page, open a ticket under Spam and Fraud, tell them what happened, and attach all the screenshots. They're going to ask for everything I just mentioned, so just include it with the ticket. Support will tell you they're going to contact the creator, that you should ask one more time for your content to be delivered as agreed, and that if you don't get it within 7 days, to report back to them. Take screenshots of you asking again and the response you get back. For good measure, I'd also take a screenshot the next time she sends out her custom sale message to show she's still soliciting customs when she hasn't made yours in 2 months. When you inevitably don't get your video in 7 days, send support the follow-up screenshots, tell them you didn't receive it, and they'll issue a full refund. I got my money back. So can you. And I'd do it sooner rather than later. This chick's bff Lanacat just deleted her whole OF out of nowhere one day. No reason to think she might not do the same thing, and at that point, you won't have anyone to collect from.
I've been following this girl on OF for like 5 years now or something. She's one of my all-time favorites, so I might pay closer attention to stuff happening with her pages than most. The current state of affairs is tragic, because she used to be legit as fuck. I follow all her socials and the only place she posts anything anymore is on snapchat occasionally, and it's just stuff like her lying around the house with her cats, getting her nails done, or her out drinking or partying somewhere. She's out living her best life with your money. There's really no reasonable explanation for why she couldn't make a video you paid in advance for in nearly 2 months other than what I said, which is that you're being scammed and you're probably never getting that custom. That custom sale message has definitely gone out again multiple times over the past 2 months, so if it's happening to you, it's probably happening to everybody else as well. The last thing she sent out new on OF was in March. Right after that, I started getting these lame, thirsty as fuck direct messages from what was obviously a chatter: overuse of emojis, weird grammar fuck-ups, sending me old pics trying to act like they're being taken and sent to me on the spot. Drastically different than what came before. I don't know if an agency has completely taken over running her pages again, I would think an agency would do a better job than the bullshit they are now, but whoever is responding to her messages now ain't her. This was also the same time she started sending out all the custom sale, dick rating, and subscribe to my VIP page messages. Anyway, I get bored sometimes and like to fuck with these people when I'm certain it's a chatter just to see what the deal is. I've caught this one in lies multiple times and I have some absolutely insane messages they've sent me which I won't post here. This one night, I saw that custom sale message and asked about whether or not that was the only way we were ever going to get new content from now on. They proceeded to go back and forth with me about it trying to persuade me, on and off, over the course of multiple hours. The entire time I'm going back and forth with them, though, I'm getting snapchat notifications of Nicky herself posting stuff of her running around at some music festival. If you think that chick is doing both of those things at the same time, I've got a custom to sell you.
Long story short, her pages are really nothing but a scam now. You made that apparent. You're being farmed for cash and pushed into paying a subscription to get recycled content and to probably talk to some dude who lives in Bangladesh. I've got more insight I could give about it, but you're probably tired of reading this at this point. Support can't put a stop to that shit if people don't report it. Get your money back. Peace.